**Non-payment does not constitute cancellation**

Registration and payment: Registration fees for SERA 2026 are being charged in Australian Dollars and include all applicable taxes. By completing your registration, you acknowledge the below terms and conditions. Your registration is not confirmed until full payment is received.

Registration cancellation: All cancellations must be made in writing to Iceberg Events. Verbal changes or cancellations cannot be accepted. Cancellations received before Sunday 19 July 2026 will be refunded less a $150 administration fee. After this date, no refunds will be provided for a cancellation however, an alternative delegate name may be provided in writing, and the booking and funds will be allocated accordingly. 

SERA and/or the Conference Organisers (Iceberg Events) are not liable for any travel and/or accommodation costs associated with cancellation of the conference or inability to attend due to government restrictions or border closures. Personal or company insurance policies should be referred to in these circumstances.

If a delegate fails to attend the Conference, no refunds or credits will be issued.

Accommodation: To take advantage of the discounted accommodation rates, bookings must be made via Iceberg Events. Any changes to your booking must be made via email to Iceberg Events: mika@icebergevents.com.au – not directly with the hotel. Any bookings outside of the Conference dates (check-in Sunday 18 October, and check-out Thursday 22 October 2026) will be subject to the hotel's availability and best available daily rate. If you would like to book a longer stay, please contact Iceberg Events (mika@icebergevents.com.au), who will communicate directly with the hotel. Please note that bookings cancelled after Thursday 17 September 2026 or failure to arrive at the hotel on the designated date of arrival (no-show) will incur penalties.

Full payment for your entire stay must be received before accommodation will be confirmed. If payment for bookings has not been received 30 days out from the event, your accommodation booking will be released.

Accommodation cancellation: Cancellations must be made in writing to Iceberg Events (mika@icebergevents.com.au) before 5pm AEST on Thursday 17 September 2026. Refunds will not be made on cancellations on or after this date due to group booking policies. Substitutes are welcome. 

Program changes: The program, speakers, venues, dates, times, and advertised features are correct at the time of printing. Conference Organisers reserve the right to amend any aspect of the program if circumstances require.

Delegate conduct & safety: All delegates are expected to observe the following standards of behaviour throughout the Conference. Breaches may result in removal from the Conference without refund.

At all times during the Conference you must:

• behave in a professional and respectful manner, avoiding any conduct, speech, or communication that could reasonably be considered offensive, disruptive, or inappropriate;
• if consuming alcohol, do so responsibly and in a manner that does not impair your behaviour or the experience of others;
• not place the health, safety, or wellbeing of any person at risk, or cause personal injury or damage to property;
• show respect to speakers, fellow delegates, and staff, and refrain from interrupting or disrupting the program or other Event activities;
• comply promptly with all reasonable and lawful directions issued by the organisers, authorised staff, contractors, or venue personnel;
• ensure that any individuals accompanying you comply with the same standards of conduct.

Insurance: Insurance, including medical cover and travel insurance, is the responsibility of the delegate. SERA and/or the Conference Organisers (Iceberg Events) will take no responsibility for any participant failing to insure.

Liability: SERA and/or the Conference Organisers (Iceberg Events) shall not be held liable for personal accidents or losses or damage to private property of registered delegates of the conference. Delegates should make their own arrangements with respect to personal insurance.

Emergency Contact Information: All delegates are required to provide emergency contact details as part of their registration. By submitting this information, delegates confirm they have obtained the consent of the nominated person to share their details. This information will be used solely for managing health and safety matters during the event and will be kept confidential. 

Privacy: SERA and/or the Conference Organisers (Iceberg Events) will use the information you provide on the registration form to be in touch with you and to provide updates and information related to SERA 2026. 

Please be aware that filming and/or photography may take place at this event for promotional and archival purposes. By attending this event, you agree to be photographed or filmed. These images/videos may be used for marketing and promotional materials, and are likely to appear on the SERA website, newsletters and social media channels. If you do not wish to have your image recorded, please identify yourself to staff at the registration desk upon arrival and inform the photographer.

By registering, you agree that SERA and the Conference Organisers (Iceberg Events) may process your information and use images of you in accordance with these terms.